Contact information
Address: Catching Lives, Palmer House, Station Road East, Canterbury, Kent, CT1 2RB
Email: info@catchinglives.org
Telephone: 01227 464904
Data Laws and GDPR
At Catching Lives, we are committed to protecting the privacy and personal data of our donors and supporters. This Privacy Policy outlines how we collect, store, use and protect your information in compliance with the Data Protection Act 1998, The Privacy and Electronic Communications Regulations 2003, the updated General Data Protection Act 2018 and Eprivacy policy 2018.
Information we collect
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Full name and contact details (telephone/email address)
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Postal address
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Donation history and payment information (excluding full payment card details)
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Event participation or activity history
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Communication preferences
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Contact consent
How we use your information
Your personal information may be used to:
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To process and acknowledge donations
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Issue receipts and documentation for tax purposes
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Communicate with you regarding our work, events or campaigns
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Send newsletters, updates and fundraising appeals (where consent is given)
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Improve our support services
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Comply with legal obligations
How we store your information
Your information is stored on a secure, password protected Customer Relationship Manager (Beacon). Access to your personal data is restricted to 2 members of authorised Catching Lives staff (Fundraising Officer and Chief Executive) who require it for legitimate business purposes.
Payment data is processed securely by third-party payment platforms (e.g. CAF Bank, JustGiving). We do not store full credit/debit card numbers.
Data retention
We retain personal data only as long as necessary for the purposes stated in this policy. All personal data is securely deleted 3 years from the date of the last interaction (e.g. email, donation, event attendance).
Sharing your information
We do not sell, trade, or share your personal information with any third party organisations. We may share it with legal or regulatory authorities if required by law.
Your rights
Under UK data protection law, we must have a ‘lawful basis’ for collection and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the Information Commissioners Office (ICO) website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below:
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Your right of access – you have the right to ask us for copies of your personal information at any time.
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Your right to rectification – you have the right to ask Catching Lives to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure – you have the right to ask us to delete your personal information at any time.
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Your right to restriction of processing – you have the right to ask us to limit how we can use your personal information.
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Your right to object to processing – you have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – when we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request regarding any of these rights, Catching Lives must respond to you without undue delay within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
We collect your personal information to receive donations or funding, and to organise our fundraising activities. We also collect data for service updates and marketing purposes.
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Consent – we have permission from you to collect your data after giving you all of the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
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Legitimate interests – we are collecting or using your information because it benefits you, our organisation or someone else, without causing undue risk of harm to anyone. All your data protection rights may apply, except the right to portability.
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Our legitimate interests are to provide you with personal and relevant updates about our work and activity and communicate in the most appropriate way. It allows us to identify people who might be interested in different aspects of our work (e.g. volunteering, fundraising)
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How we use cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Catching Lives uses cookies in a range of ways to improve your experience on our website, including:
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Functionality cookies to keep you signed in upon request.
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Understanding how you use our website.
You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies of other websites
It’s important to remember that although the Catching Lives website collects your data, our privacy policy applies only to our website, so if you click on a link to another website, you should also read their privacy policy.
Changes to our privacy policy
Catching Lives keeps its privacy policy under regular review and places any updates on our website. This privacy policy was last updated in October 2025.
How to complain
Catching Lives is registered with the ICO as a Data Controller and our data officer can be contacted via info@catchinglives.org.
If you have any concerns about our data rights practices and use of your personal data, you can make a complaint to Catching Lives using the contact details at the top of this privacy notice. If you remain unhappy with how we have used your data after raising a complaint with us, you can also raise your concerns to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Chesire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
